Payment, Terms & Conditions

Terms
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

The fingerprint impressions featured on the Jewellery on our website range from babies to adults impressions. We have tried to include as wide a range of different impressions as possible to give customers a true and fair indication as to the differences in each impression.
All fingerprint impressions are unique and individual, and therefore each impression will be different.

Ordering and Payment
We offer secure online ordering via Paypal.
If you have any special requests or queries regarding an order, please feel free to e-mail us, as we are always happy to help.

Delivery
There are two delivery options currently available, Royal Mail Special Delivery £6.50 (insured), Royal Mail 1st Class Signed For £3.75 (uninsured). Special Delivery will guarantee delivery of your Jewellery by 1pm the following day after posting, your item will be insured against, loss, theft and damage whilst in the possession of Royal Mail. The 1st Class Signed For Delivery service is both un-insured whilst in the care of Royal Mail, and we are unable to accept responsibility for loss, damage or Theft.
We therefore do recommend the Special Delivery option.

Cancellation Policy
Orders may be cancelled within 7 days of placing your order, for a full refund, If however your Impression Kit has been sent out before you cancel your order, a charge of £5.00 will be made for each Kit. Orders cannot be cancelled on bespoke items once they have been made. If you wish to cancel your order after 7 days, and we have not begun to make your item of Jewellery, a full refund less a Charge of £5.00 per Impression Kit, plus a £10.00 administration charge will be made. Refunds will be made within 30 days of cancellation agreement.

Production Time
All Jewellery is individually handmade, this of course takes time and we aim to have your order ready within the time specified on the product page when placing the order (lead-time starting AFTER receiving your impressions back. This may be longer during busy periods such as Christmas, Mothers Day and Fathers Day. If orders are delayed due to unforeseen circumstances, we will dispatch your item as soon as possible. A priority service option is available during the checkout process for orders required within a shorter period of time. The charge for the Express Service is stated on the product page when you order your product for an additional fee of either £10.00 or £15.00 and your order will be dispatched within those set times AFTER receiving your impressions. A few days for postage has been allowed within those lead-times but we cannot be responsible for any postage delays which are out of our control. If we are unable to dispatch your product within that total lead-time then we will refund the additional fee for the express service and your item will be sent as soon as possible. Cancellation of your personalised order cannot be made if work has already begun on your item(s).
The Express Service may be withdrawn during busy periods.

If you have not requested the Express Service option, but require your order by a specific date, which is less than our standard delivery lead-time, then we recommend that you choose the express service.

Christmas / Mothers Day / Fathers Day:
Due to the high number of orders placed at these times, we will clearly state on our website the latest time for ordering and returning of impressions. Any orders placed, or impressions returned after these dates cannot be guaranteed for delivery before Christmas etc. We are unable to accept cancellation of any orders missing these deadlines once your impressions have been returned.

Fingerprint Impressions
We will supply enough impression compound to take 2 impressions of each fingerprint. If you are not happy with your impressions, please let us know and we will send out another kit free of charge. If a returned fingerprint is deemed by us to be unusable, we will contact you to let you know and send out a new Impression Kit. All our Fingerprint Jewellery will show an exact copy of the impression that you have taken, so please ensure that you are happy with the impression you have taken before returning. Example impressions are available upon request, if you are unsure of how your impression should look.
Hand and Footprint Impressions are taken using a non-messy inkless wipe, as used in maternity units.

Please ensure that you are happy with your impressions before returning to us. We will only contact you if you have not taken your impressions correctly or used the impression compound incorrectly. We cannot be held responsible for impressions not being as detailed as the customer may wish, ordering the incorrect item, or misspelling names.

Impression Compound should be used within 1 week of receiving your Impression Kit as the compound will begin to deteriorate after this time. If you require a new kit after this period a charge of £5.00 will be made.

No charge will be made for a 2nd Fingerprint Impression Kit, but there will be a charge of £5.00 for any further kits sent.
A charge of £5.00 will also be made for any extra Hand/Footprint kits.

Text.
Text can be added to the reverse of Charms, Pendants and Keyrings but not Cufflinks. There is no extra charge for this. If your requested text i.e. name or date will not fit onto the front of an item of Jewellery, whether this is because the text is too long, or the impression is large, we will put it on the reverse of the Jewellery, unless you have specifically requested for it to go on the front of the item in the 'Special Requirements' section of the order form, when we will contact you to discuss.

Returns
We take great pride in our craftsmanship and hope that you will be happy with your purchase. We will only offer to repair or replace an item that is damaged or faulty, Any item that contains a mistake such a s a misspelt name will be remade free of charge. We cannot accept returns on bespoke personalised orders.

All our Jewellery is quality checked and tested before sending out, please check your Jewellery upon receipt for faults, damage or name misspelling and contact us within 7 days. We only use the highest quality findings and fittings, our Sterling Silver Jump Rings are heavy duty for extra strength, and our Sterling Silver Cufflink Fittings are specially made to order and are strength tested before sending out. Please treat your Jewellery with care as Cufflink Fittings may break and Jump Rings can open if handled roughly.
The Customer ackowledges that due to the purity of fine silver, .999 jewellery is softer than .925 silver and therefore needs to be handled with special care. If worn every day the item may show signs of wear and tear and the detail may fade. This is more prevalent with charm bracelets and keyrings which are more prone to being knocked against hard surfaces.Not all of the silver products are hallmarked; it depends on the jewellery maker who has created the jewellery. However, we can always arrange for items to be hallmarked if requested although there will be a small charge for this.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

If you would like any further information or details, please get in touch at sales@silverheartprints.co.uk.