We take great pride in our craftsmanship and hope that you will be happy with your purchase. We will repair or re-make an item that is damaged or faulty, If we have made a mistake on your item, for example misspelt a name, please inform us within 7 days of receipt and we will remake your item free of charge. We cannot accept returns on bespoke personalised orders.
All our Jewellery is quality checked and tested before sending out, please check your Jewellery upon receipt for faults, damage or name misspelling and contact us within 7 days. We only use the highest quality findings and fittings, our Sterling Silver Jump Rings are heavy duty for extra strength, and our Sterling Silver Cufflink Fittings are specially made to order and are strength tested before sending out. Please treat your Jewellery with care as Cufflink Fittings may break and Jump Rings can open if handled roughly.