FAQ

Delivery Charges
UK Delivery options are either Royal Mail Special Delivery (insured) £6.50 or Royal Mail Signed For (uninsured) £3.75 The cost for each includes delivery of your Impression Kit by first class post, a pre-paid returns envelope ( Uk only ) and your finished item sent by Special Delivery or Signed For Post. This also covers the cost to send extra Impression Kits if required. We do recommend that you choose an insured delivery option as we are not responsible if items go missing in transit.

How long will it take for you to send me an Impression Kit?
As soon as we receive your order we aim to send out your Impression Kit within 48 hours, this may be slightly longer during busy periods. Please allow 7 working days for the delivery of your kit.

Is the kit easy to use?
Yes, the kit is very simple and only takes a few minutes of your time. The impression compound is a non-toxic plastacine type material, which comes with detailed step-by-step instructions and pictures for you to follow. Then just pop your impressions in the pre-paid envelope and send it back to us. Hand and Foot Impressions are taken using a non messy inkless wipe, as used in maternity units.

What if the impressions I take are not satisfactory?
There is enough moulding compound to take 2 fingerprint impressions (we will use the best one out of the 2). If for any reason you are unable to get an acceptable fingerprint impression, don't worry, just let us know and we will send you out a second kit free of charge. Please ensure that you are happy with your impressions before returning them to us.
Once we have received your impressions we will use the best impression supplied. If for any reason you have not taken your impressions correctly, we will send out a new impression kit free of charge.There will be a charge of £5.00 for replacement Hand/footprint Kits.No charge will be made for a 2nd Fingerprint Kit, but there will be a charge of £5.00 for any further fingerprint kits.

What will my fingerprint impression look like?
Every fingerprint is different, a babies or young childs fingerprint may not yet be well developed, the detail and definition in the Jewellery will be a direct impression from the fingerprint you supply. Capturing the little creases in the joint of the finger, or taking a nail side impression of the finger, will add to the detail. Please take time to read the supplied instructions carefully to ensure you get the best result possible.Please note: fine lines and detail are unlikely to be visible on hand and foot prints due to the miniaturisation process.

How long until I receive my fingerprint jewellery?
The production leadtime options are indicated in the description of the product and start from 3 weeks.

Is there a limit to the amount of letters I can have engraved on my chosen piece?
The number of characters that can be engraved on each pendant or charm depends on the size and shape. Please refer to the description of your chosen product for specific details relating to that item.

Can I have a name or date put on the back of a charm?
Yes you can. Please see the options available and number of characters in the product description.

What will my fingerprint look like ?
All fingerprints are different, unique and individual to each person. The Fingerprint Jewellery examples featured on our website show a cross section of different impressions from very young babies to adults. The fingerprints of babies and young children are not as developed; therefore these impressions will show the shape and size of the finger, plus the little creases in the joint. Many people like to take the impression of the back of a babies finger, this will features all the little creases and the nail imprint. Older children's and adults fingerprints are much more defined, giving a typical fingerprint impression. There is no upper age limit for finger, hand or footprints. Larger fingerprints may well have an impact on the number of characters which are personalised, in which case we will inform you.
Please note: The fingerprint impressions on the featured Jewellery images on our website are examples of a cross section of impressions, we have included examples of babies, childrens and adults fingerprint impressions to give as wide a range of examples as possible ,each and every fingerprint impression will be different and unique, the shape and size of each impression and the amount of detail will differ on all impressions. Therefore the featured impressions are for illustrative purposes only.Please note: fine lines and detail are unlikey to be visible on hand and foot prints due to the miniturisation process.

I would like to buy a gift for someone who is pregnant; the baby is not born yet so what are my options?
Please refer to our Gift Vouchers which make perfect original surprise gifts!

Future Orders
Your fingerprint impressions are returned to you with your jewellery and can be reused for future orders. Hand and footprints are kept on our files for up to 12 months which saves time if you wish to reuse the same prints for further jewellery items. If your impressions are reused we can offer a 5 pound discount.

Returns
We take great pride in our craftsmanship and hope that you will be happy with your purchase. We will repair or re-make an item that is damaged or faulty, If we have made a mistake on your item, for example misspelt a name, please inform us within 7 days of receipt and we will remake your item free of charge. We cannot accept returns on bespoke personalised orders.
All our Jewellery is quality checked and tested before sending out, please check your Jewellery upon receipt for faults, damage or name misspelling and contact us within 7 days. We only use the highest quality findings and fittings, our Sterling Silver Jump Rings are heavy duty for extra strength, and our Sterling Silver Cufflink Fittings are specially made to order and are strength tested before sending out. Please treat your Jewellery with care as Cufflink Fittings may break and Jump Rings can open if handled roughly.